Head office Vienna · Dispatch network across 12 countries
24/7 dispatch live
Assistance Partner Group
Balkans & Europe · 24/7/365

When your customer needs help, we are already on the way.

120,000+ satisfied clients across Europe rely on our assistance network for roadside, home, medical, damage and construction help. We dispatch in minutes, at any hour, in every market you serve.

Partner with Us 24/7 Emergency Support
Live network
18 min average response
900+ Vetted partners
12 Countries covered
120K+ Satisfied clients served
24/7 Multilingual dispatch centre
12 Countries · Balkans & EU
6 Assistance verticals, one contract
Latest from LinkedIn
All posts →
LinkedIn Regulation
Since June 2025, your banking app has a legal accessibility standard to meet. Your partners’ touchpoints count too. Read on LinkedIn →
LinkedIn Product
Most financial products are invisible until something goes wrong. That is the moment assistance turns a product into a relationship. Read on LinkedIn →
LinkedIn Market entry
An assistance product is only as good as the help that arrives. Twelve questions to answer before you launch in a new market. Read on LinkedIn →
The service core

Six pillars of assistance. One integration.

Every pillar runs on the same dispatch platform, SLA framework and reporting layer. Launch one vertical or all six, and your processes stay the same.

Compare all pillars
RAP

Roadside Assistance

On-site repair, towing, lockout and replacement mobility through a vetted partner network. Your driver is moving again before the frustration sets in.

Explore RAP
HAP

Home Assistance

Locksmiths, plumbers, electricians and glaziers coordinated end to end. One call turns a household emergency into a closed ticket.

Explore HAP
MAP

Medical Assistance

Medical transport, 24/7 telephone triage and guaranteed treatment costs abroad. Your customer gets help abroad as easily as at home.

Explore MAP
DAP

Damage Assistance

First notice of loss, on-site assessment, repair coordination and tracking to full settlement. Your claims team receives the case ready to close.

Explore DAP
BAP

Construction Assistance

Electrical and installation works through to full renovation and sustainable builds. Transparent scopes, fixed pricing, documented handover.

Explore BAP
HKLS

HVAC Assistance

Heating, ventilation, cooling and sanitary systems installed, serviced and kept compliant. Comfort and efficiency covered under one maintenance SLA.

Explore HKLS
Retention impact Policy renewal rate, 24-month cohort
+18 pts
71%
78%
89%
No assistance Single vertical Bundled assistance
6 weeks From signed term sheet to live product
€0 Consulting fee for product design
What is assistance?

A value-added service your customers remember at renewal.

Assistance helps the customers of banks, insurers, car brands and utilities at the moments they remember most. That is why more companies add it to their core products every year. It measurably improves loyalty and customer satisfaction.

Products built around your market

We design coverage, tiers and pricing together with your product team. You won't have to squeeze into a standard catalogue.

Turnkey, with zero integration stress

Dispatch, partner network, SLAs, multilingual support and reporting arrive as one operational package under your brand.

The right local partner, found for you

We qualify and manage providers in every market you enter, and hold them to measurable response standards.

Build my assistance product
Insights

Insights for assistance product owners.

Regulation, product design and market entry, written for the people who build assistance into banking and insurance products.

All insights
Construction worker in a high-visibility vest carrying reinforcement steel on site
Partner enquiry

Let's build a solution.

Tell us the market and the product. A partnership lead replies within one working day with a concrete coverage and pricing outline. No obligation, no consulting fee.

Head office Vereinsgasse 18/2, 1020 Vienna, Austria
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Which market and product are you planning?

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